Refund policy
At ironyx.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your items within 30 days of receipt for a refund or exchange.
Returns:
- Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
- Items that are damaged, altered, or used will not be eligible for a refund.
- Some products (e.g., digital downloads or personalized items) may not be returnable.
Refunds:
- Once we receive and inspect your returned item, we will process your refund to your original payment method.
- Refunds may take 5–10 business days to appear in your account depending on your payment provider.
- Shipping fees are non-refundable.
Exchanges:
- If you wish to exchange an item, please contact us first at info@ironyx.store to arrange the exchange.
Return Process:
- Contact our support team at info@ironyx.store to request a return.
- We will provide you with a return authorization and instructions.
- Ship the item back to our warehouse at:
kips eCommerce GmbH
Humboldtstraße 20, 60318 Frankfurt am Main, Germany
We reserve the right to refuse returns that do not meet these conditions.